At ClicknShopy, we value our customers and aim to ensure your shopping experience is smooth, secure, and satisfying. While we strive to deliver products that meet the highest quality standards, we understand that sometimes returns, refunds, or exchanges may be necessary. This Refund & Return Policy (“Policy”) explains the terms under which we handle such requests.
By making a purchase through https://clicknshopy.store/ (“the Site”), you agree to this Policy. Please read it carefully before completing your order.
1. General Overview
- This Policy applies to all purchases made through the Site.
- Our goal is to process returns and refunds in a fair, transparent, and timely manner.
- Certain products may not be eligible for return or refund due to their nature (see Section 6).
- We comply with applicable consumer protection laws in your jurisdiction.
2. Eligibility for Returns
To qualify for a return, you must ensure:
- The request is made within [Insert X days, e.g., 7–14 days] of delivery.
- The product is unused, unwashed, and in its original condition.
- The product must be returned with all tags, manuals, accessories, and original packaging.
- Proof of purchase (invoice, receipt, or order confirmation) is provided.
Products returned without meeting these requirements may be rejected or subject to partial refunds.
3. Non-Returnable Items
For hygiene, safety, or legal reasons, certain items cannot be returned, including:
- Perishable goods (e.g., food, fresh produce).
- Personal care and hygiene items (cosmetics, skincare, undergarments).
- Custom or personalized products.
- Gift cards, vouchers, or digital downloads.
- Clearance, “final sale,” or promotional items.
We reserve the right to update this list from time to time.
4. Return Process
- Request a Return
- Contact our Customer Support within the return window via email: [Insert Support Email].
- Provide your order number, reason for return, and photos (if applicable).
- Approval & Instructions
- If approved, you will receive a return authorization along with packaging and shipping instructions.
- Unauthorized returns will not be accepted.
- Shipping the Item Back
- Unless otherwise stated, customers are responsible for return shipping costs.
- We recommend using a trackable courier service.
- Inspection & Confirmation
- Once received, returned products are inspected to ensure eligibility.
- You will be notified whether your return is approved, partially approved, or denied.
5. Refund Process
- Approved refunds will be credited to the original payment method.
- Refunds are typically processed within 7–14 business days after approval.
- Depending on your bank or payment provider, it may take additional time for funds to appear.
- If the product was purchased using a discount code or voucher, only the amount actually paid will be refunded.
6. Exchanges
- Exchanges are subject to product availability.
- If the requested replacement is unavailable, a refund will be issued instead.
- Customers may need to pay shipping fees for exchanged items unless the exchange is due to our error.
7. Damaged, Defective, or Incorrect Items
We take product quality seriously, but if you receive an item that is:
- Damaged during transit,
- Defective or not functioning as intended,
- Different from what you ordered—
Please contact us immediately with photos and order details.
- We will either replace the item at no additional cost or issue a full refund, including shipping charges.
- Claims for damaged or incorrect products must be reported within 48 hours of delivery.
8. Late or Missing Refunds
If you haven’t received your refund within the expected timeline:
- Check your bank account again.
- Contact your credit card company—it may take time before your refund is officially posted.
- Contact your bank for further updates.
- If you have done all of the above and still haven’t received your refund, please email us at [Insert Support Email].
9. Shipping Costs & Responsibilities
- Original shipping fees are non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless otherwise stated.
- If you received free shipping on your order, we may deduct the actual shipping costs from your refund.
10. Cancellations
- Orders can be canceled within 2 hours of placement for a full refund.
- After dispatch, cancellations are not possible. You may initiate a return instead (see Section 4).
11. Gift Returns
- If the product was marked as a gift at purchase and shipped directly to you, you will receive a gift credit instead of a refund.
- If the item was not marked as a gift, or the order placer received the shipment, the refund will go to the original purchaser.
12. Store Credits
- In some cases, we may offer store credit instead of a direct refund.
- Store credits can be used on future purchases and are valid for [Insert Duration, e.g., 6–12 months].
13. Fraud Prevention & Abuse
We reserve the right to refuse returns or refunds in cases of:
- Excessive return requests that suggest misuse of our Policy.
- Products returned in a condition inconsistent with stated reasons.
- Suspected fraud, theft, or abuse of promotional offers.
14. International Returns (if applicable)
- Customers outside [Insert Country] must bear all shipping, customs, and duties for returns.
- Refunds will be processed only after we receive and inspect the item.
- International returns may take longer due to customs clearance.
15. Policy Updates
We may revise this Policy periodically to reflect changes in law, logistics, or business operations. Updates will be posted on this page with a new “Last Updated” date. Continued use of our Site constitutes acceptance of any revised Policy.
16. Customer Support
If you have questions or concerns regarding this Refund & Return Policy, please reach out to us:
📧 Email: [Insert Support Email]
📞 Phone: [Insert Phone Number]
🏢 Business Address: [Insert Company Address]
17. Quick Summary (For Customer Clarity)
- Returns allowed within [X days] if unused and in original packaging.
- Non-returnable: perishables, hygiene items, personalized products.
- Refunds processed to the original payment method within 7–14 business days.
- Damaged or incorrect items replaced or refunded at no extra cost.
- Customers usually pay return shipping unless it’s our fault.